therappai - Privacy Policy

Effective Date: September 1, 2025
Last Updated: March 10, 2026

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Introduction

Privacy is our priority at therappai (“we,” “us,” “our”). We understand that you may be sharing sensitive and personal information while using our services, and we take that responsibility seriously.

 

This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile applications, live AI video therapy, conversational features, crisis buddy alerts, or any other related services (the “Services”).

 

By using therappai, you agree to this Policy. If you do not agree, please discontinue use immediately.

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1. Information We Collect

We collect Personal Information (data that can identify you) and Non-Personal Information (data that cannot directly identify you).

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Personal Information

• Identifiers: Name, email address, phone number, age group, country.

• Account Data: Login credentials, authentication tokens.

• Contact Data: Family or friends you designate as Crisis Buddies.

• Payment Data: Processed through Apple App Store, Google Play, or Stripe (we never store full credit card numbers).

• Device & Online Identifiers: IP address, device type, operating system, app version.

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Non-Personal Information

• Platform Usage Data: Pages visited, time spent, features used.

• Geolocation (approximate): General region (not precise location).

• Device Analytics: Crash logs, performance metrics.

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Wellness and Mental Wellbeing Information

Because therappai provides mental wellbeing tools, users may voluntarily provide information related to emotional wellbeing, including:

• Mood check-ins

• Journal entries

• Written reflections

• Responses to wellbeing exercises

• Conversations with AI wellbeing assistants

• Crisis Buddy emergency contact information
   

This information may be considered sensitive personal data.

 

therappai processes this information solely for the purpose of providing the therappai services.

 

therappai does not use mental health information for advertising or marketing purposes.

Usage and Technical Information

 

We may collect limited technical information including:

• Device type

• Operating system

• App version

• Feature usage

• Crash diagnostics

• Performance information
   

This information helps us improve the reliability, security, and performance of the Service.

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2. How We Use Information

We may use collected information to:

• Provide the therappai services

• Generate AI-powered wellbeing responses

• Personalise wellbeing insights and exercises

• Enable mood tracking and journaling features

• Improve platform functionality and reliability

• Provide customer support

• Maintain service security

• Comply with legal obligations

therappai does not sell personal data to advertisers, data brokers, or marketing networks.
 

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3. Global Legal Bases for Processing

• GDPR/UK GDPR (EU & UK Users): We process based on contract (Art. 6(1)(b)), consent (Art. 6(1)(a)), legitimate interests (Art. 6(1)(f)), or legal obligations (Art. 6(1)(c)).

• CCPA/CPRA (California Users): You have rights to know, correct, delete, and opt-out of “sale/sharing” (we do not sell data).

• LGPD (Brazil Users): Your rights include confirmation of processing, access, correction, portability, anonymization, and consent withdrawal.

• HIPAA (US Context): Therappai is not a HIPAA-covered entity. Conversations with the AI are not considered Protected Health Information (PHI). If we integrate with licensed healthcare providers in the future, we will update this Policy.

 

Artificial Intelligence Processing

therappai uses artificial intelligence technologies to support certain features including:

• conversational AI wellbeing support

• AI video therapy avatars

• personalised wellbeing insights

• guided exercises and reflections

• Information provided during conversations or interactions may be processed by AI models to generate responses.

• AI responses are generated automatically and may occasionally produce incorrect or incomplete information.

• AI responses are intended for general wellbeing support only and do not constitute medical advice, diagnosis, or treatment.

 

therappai is not a healthcare provider and is not a medical device.

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4. Mental Health Support and Safety Disclaimer

therappai is designed to provide tools that support emotional wellbeing, reflection, and mental wellness.

 

therappai is not a medical service, healthcare provider, or crisis intervention service, and the Service is not intended to diagnose, treat, cure, or prevent any mental health condition.

The therappai platform should not be relied upon as a substitute for professional medical advice, diagnosis, or treatment.

 

If you are experiencing severe distress, suicidal thoughts, or a mental health emergency, you should seek immediate help from a qualified healthcare professional or local emergency services.

 

therappai may provide suggestions or links to external support resources where appropriate, however therappai does not monitor user activity for emergencies and cannot provide real-time crisis intervention.

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5. Crisis Buddy Feature

therappai includes an optional feature called Crisis Buddy that allows users to store contact information for trusted individuals.

 

If enabled, therappai may store:

• emergency contact name

• emergency contact phone number or email
   

This information is used only when the user chooses to activate the feature.

therappai does not automatically detect or monitor mental health crises.

 

6. Third-Party Services and Subprocessors

To operate the therappai platform we rely on trusted third-party providers that support infrastructure, artificial intelligence functionality, and subscription management.

These providers may process limited information on our behalf to deliver the Service.

All subprocessors are required to maintain appropriate confidentiality, security, and data protection standards.

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Current subprocessors include the following.

 

Artificial Intelligence Providers

 

OpenAI

therappai may use services provided by OpenAI to generate AI-powered conversational responses and wellbeing insights.

Information submitted during AI interactions may be processed by OpenAI systems in order to generate responses.

therappai does not permit OpenAI or other AI providers to use user conversations to train public AI models.

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HeyGen

therappai may use HeyGen technology to generate AI video avatar responses within the application.

Prompts or content required to render avatar interactions may be processed by HeyGen infrastructure.

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Platform Infrastructure

 

Google Cloud

therappai uses Google Cloud to host application infrastructure, databases, and encrypted data storage.

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User information may be securely stored and processed within Google Cloud infrastructure in order to operate the therappai platform.

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Google Cloud maintains industry-standard security certifications designed to protect customer data.

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Subscription and Billing Providers

 

RevenueCat

RevenueCat is used to manage in-app subscription infrastructure across mobile platforms.

RevenueCat processes subscription status and purchase information but does not receive mental wellbeing conversation data.

 

Apple App Store

Subscriptions purchased through iOS devices are processed through Apple’s App Store billing system.

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Google Play Store

Subscriptions purchased through Android devices are processed through Google Play billing infrastructure.

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Subprocessor Updates

therappai may update its subprocessors as infrastructure and services evolve.

The most up-to-date list of subprocessors is maintained in our Trust Center:

https://therappai.trust.site/subprocessors

 

7. Data Security

therappai implements industry-standard security measures designed to protect personal information including:

• encryption of data in transit

• encrypted storage infrastructure

• restricted internal access controls

• secure cloud hosting environments
   

While we take strong security precautions, no digital service can guarantee absolute security.

 

8. Data Retention

We retain personal information only for as long as necessary to:

• provide the therappai services

• comply with legal obligations

• resolve disputes

• enforce our agreements
   

Users may request deletion of their account and associated data at any time.

 

9. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• access personal data we hold about you

• request correction of inaccurate data

• request deletion of personal data

• withdraw consent for certain processing

• request portability of your data
   

Requests can be submitted to:

support@therappai.com

 

10. Account and Data Deletion

Users may request deletion of their account and personal data by:

• using the account deletion feature within the therappai application, or

• contacting support@therappai.com
   

Upon verified request, we will delete or anonymise personal information unless retention is required by law.

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11. International Data Transfers

therappai may store and process information on servers located in different jurisdictions.

Where international data transfers occur, appropriate safeguards are implemented to protect personal information in accordance with applicable privacy laws.

 

12. Children’s Privacy

therappai is not intended for children under the age of 16 without parental or guardian consent.

We do not knowingly collect personal data from children without appropriate consent.

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If we become aware that such data has been collected without consent, we will take steps to delete it.

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13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If material changes occur we will notify users through the app or website.

The most current version will always be available on our website.

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14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Therappai Limited

Email: legal@therappai.com

Website: https://www.therappai.com

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Crisis Hotlines

 

New Zealand

• Lifeline: Call 0800 543 354 or text 4357 (HELP) (24/7)

• Suicide Crisis Helpline: Call 0508 828 865 (0508 TAUTOKO) (24/7)

• Youthline: Call 0800 376 633 or text 234

• What’s Up: Call 0800 942 8787 (11am–11pm) or webchat (11am–10.30pm)

• Depression Helpline: Call 0800 111 757 or text 4202 (24/7)

• Need to Talk?: Call or text 1737 (24/7)

• Aoake te Rā (Bereaved by Suicide Service): Call 0800 000 053 or email referrals@aoake-te-ra.org.nz

 

 

Australia

• Lifeline Australia: Call 13 11 14 (24/7)

• Suicide Call Back Service: Call 1300 659 467 (24/7)

• Kids Helpline: Call 1800 55 1800 (ages 5–25, 24/7)

• Beyond Blue: Call 1300 22 4636 or chat online (24/7)

 

 

United Kingdom

• Samaritans: Call 116 123 (free, 24/7) or email jo@samaritans.org

• SHOUT Crisis Text Line: Text SHOUT to 85258 (24/7)

• Papyrus (for under 35, suicide prevention): Call 0800 068 4141 or text 07860 039967 (9am–midnight)

• Childline (under 19): Call 0800 1111

 

 

United States

• Suicide & Crisis Lifeline: Dial 988 (24/7, nationwide)

• Crisis Text Line: Text HELLO to 741741 (24/7)

• Trevor Project (LGBTQ youth): Call 1-866-488-7386, text START to 678678, or use online chat (24/7)

• Veterans Crisis Line: Dial 988, then press 1

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If you are in immediate danger, call your local emergency number (e.g., 111 in NZ, 000 in AU, 999 in UK, 911 in USA).

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